PRIVACY POLICY
Effective Date: June 2026
1. Introduction
IT SOLUTIONS TECHNOLOGY (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, website visitors, business partners, and users of our services.
This Privacy Policy explains how IT SOLUTIONS TECHNOLOGY collects, uses, processes, stores, shares, protects, and manages personal information when you access our website, software solutions, WhatsApp Business API services, Rich Communication Services (RCS), communication platforms, technical support services, cloud solutions, and related offerings.
This Privacy Policy has been prepared in accordance with applicable Indian laws, including but not limited to:
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection Act, 2019
- Telecom Regulatory Authority of India (TRAI) guidelines
- Applicable Meta Business Messaging Policies
- WhatsApp Business Terms of Service
- RCS communication standards and regulatory requirements
By accessing our website or using any service provided by IT SOLUTIONS TECHNOLOGY, you acknowledge and consent to the practices described in this Privacy Policy.
2. Business Information
Business Name: IT SOLUTIONS TECHNOLOGY
Registered Address:
SHOP NO-52, MALPANI COMPLEX,
NEAR JADHAV 5D SONOGRAPHY,
BACK SIDE YASHVANTRAO CHAVAN COMPLEX,
ASHOK HOTEL CHOWK, MAIN ROAD LATUR,
Maharashtra – 413512, India
Contact Number: 8421598866
Email Address: itsolutions4pc@gmail.com
3. Information We Collect
IT SOLUTIONS TECHNOLOGY may collect various categories of information depending upon your interaction with our services.
A. Personal Information
We may collect:
- Full name
- Business name
- Email address
- Mobile number
- Contact information
- Billing information
- Company details
- GST details (where applicable)
- Communication preferences
B. Account Information
When you register for our services, we may collect:
- Username
- Login credentials
- Account identifiers
- Service preferences
- Subscription information
C. Device Information
We may automatically collect:
- IP address
- Browser type
- Operating system
- Device identifiers
- Time zone settings
- Device model
- Network information
D. Website Usage Information
We may collect:
- Pages visited
- Referral URLs
- Session duration
- Clickstream data
- Website interactions
- Technical logs
E. Message Data
For WhatsApp Business API and RCS services, we may process:
- Sender information
- Recipient information
- Message metadata
- Template identifiers
- Delivery status reports
- Read receipts (where available)
- Communication logs
- Messaging timestamps
F. Support and Communication Data
When contacting our support team, we may collect:
- Support requests
- Email communications
- Chat conversations
- Service feedback
- Complaint records
4. Purpose of Data Collection
IT SOLUTIONS TECHNOLOGY collects information for legitimate business and operational purposes, including:
- Providing requested services
- Account creation and management
- Customer support
- Service delivery
- Technical troubleshooting
- Compliance monitoring
- Billing and payment processing
- Service optimization
- Security management
- Fraud prevention
- Legal compliance
- Communication management
- Platform administration
We only collect information reasonably necessary to fulfill these purposes.
5. Consent for WhatsApp and RCS Data Processing
Where required by law, IT SOLUTIONS TECHNOLOGY relies on user consent for the processing of communication-related information.
By using our messaging services, customers acknowledge and confirm that:
- They have obtained valid consent from message recipients.
- They are authorized to communicate with recipients.
- Communications comply with applicable laws.
- Message recipients have been informed regarding data usage where legally required.
Customers remain responsible for maintaining records of consent obtained from end users.
IT SOLUTIONS TECHNOLOGY does not independently verify recipient consent and relies upon customer representations regarding lawful messaging practices.
6. Legal Basis for Processing
Depending on the circumstances, IT SOLUTIONS TECHNOLOGY processes personal information based on one or more of the following legal grounds:
Contractual Necessity
Processing required to provide services requested by users.
Legal Compliance
Processing required to satisfy legal obligations imposed by applicable laws and regulatory authorities.
Legitimate Business Interests
Processing necessary for:
- Business administration
- Security monitoring
- Service improvement
- Fraud prevention
- Customer support
User Consent
Where consent is required under applicable law, processing occurs based on freely given, informed, and specific consent.
7. How We Use Collected Data
IT SOLUTIONS TECHNOLOGY may use collected information to:
Service Delivery
- Provide software solutions
- Deliver messaging services
- Manage customer accounts
- Enable platform functionality
Customer Support
- Resolve issues
- Respond to inquiries
- Provide technical assistance
Security and Fraud Prevention
- Detect suspicious activities
- Prevent unauthorized access
- Protect system integrity
Business Operations
- Process transactions
- Maintain records
- Improve operational efficiency
Compliance
- Meet legal obligations
- Conduct audits
- Respond to regulatory requests
Service Improvement
- Analyze usage trends
- Improve system performance
- Develop new features
8. Data Retention and Deletion
IT SOLUTIONS TECHNOLOGY retains information only for as long as necessary to:
- Provide services
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on:
- Service type
- Regulatory requirements
- Operational needs
- Security considerations
When information is no longer required, we will:
- Delete it securely,
- Anonymize it, or
- Archive it where legally required.
Users may request deletion of eligible personal information, subject to applicable legal and contractual restrictions.
9. Data Sharing with Third Parties
IT SOLUTIONS TECHNOLOGY may share information with trusted third parties only where necessary.
A. Meta Platforms
For WhatsApp Business services, information may be processed through Meta infrastructure in accordance with:
- WhatsApp Business Terms
- Meta Business Policies
- Applicable privacy requirements
B. Google Services
Certain integrations may involve Google-hosted services, cloud platforms, analytics tools, and related technologies.
C. Telecom Operators
RCS communications may be routed through:
- Telecom operators
- Network providers
- Messaging aggregators
D. Service Providers
We may engage vendors providing:
- Cloud hosting
- Security monitoring
- Technical support
- Payment processing
- Communication infrastructure
E. Legal Authorities
Information may be disclosed where required by:
- Courts
- Regulatory agencies
- Government authorities
- Law enforcement agencies
Such disclosures will occur only when legally required or permitted.
10. Security Measures and Encryption
IT SOLUTIONS TECHNOLOGY implements reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include:
- Access controls
- Authentication systems
- Firewalls
- Monitoring systems
- Encryption technologies
- Secure communication channels
- Data backup procedures
While we strive to maintain robust security, no system can guarantee absolute protection against all threats.
Users are encouraged to maintain strong passwords and follow secure computing practices.
11. Cookies and Tracking Technologies
Our website may use:
- Cookies
- Session cookies
- Analytics tools
- Tracking technologies
- Performance monitoring tools
These technologies help us:
- Improve website functionality
- Understand user behavior
- Enhance user experience
- Maintain security
- Analyze website performance
Users may configure browser settings to:
- Accept cookies
- Reject cookies
- Delete cookies
Disabling cookies may affect certain website features.
12. Data Transfer and Storage
IT SOLUTIONS TECHNOLOGY primarily manages business operations from India.
Information may be stored:
- On servers located in India
- On cloud infrastructure providers
- On systems operated by authorized partners
Certain services such as WhatsApp Business API, Meta platforms, cloud providers, or international technology vendors may involve cross-border processing where legally permitted.
When such transfers occur, we take reasonable measures to ensure appropriate data protection safeguards are maintained.
13. User Rights
Subject to applicable law, users may have the right to:
Access
Request information regarding personal data held by us.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of eligible personal information.
Withdrawal of Consent
Withdraw previously granted consent where processing relies on consent.
Grievance Submission
Submit complaints regarding privacy practices.
Restriction of Processing
Request limitations on certain processing activities where legally applicable.
Requests may be submitted using the contact details provided below.
We may verify identity before responding to requests.
14. Policy for Children
Services provided by IT SOLUTIONS TECHNOLOGY are intended for business users and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that information belonging to a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.
Parents or guardians who believe a child has provided information may contact us for assistance.
15. Third-Party Platforms and External Links
Our website or services may contain links to third-party websites, applications, or platforms.
Examples may include:
- Meta platforms
- WhatsApp Business services
- Google services
- Payment gateways
- Cloud providers
IT SOLUTIONS TECHNOLOGY is not responsible for:
- Third-party privacy practices
- Third-party content
- External website security
Users should review the privacy policies of such third parties independently.
16. Regulatory Compliance and Messaging Responsibilities
Customers using WhatsApp Business API and RCS services through IT SOLUTIONS TECHNOLOGY remain responsible for ensuring that:
- Appropriate user consent is obtained.
- Communications comply with applicable laws.
- Marketing messages follow regulatory requirements.
- Recipient preferences are respected.
- Opt-out requests are honored.
Failure to comply may result in service restrictions, suspension, or termination.
17. Updates to Privacy Policy
IT SOLUTIONS TECHNOLOGY reserves the right to modify this Privacy Policy periodically.
Changes may be necessary due to:
- Legal developments
- Regulatory updates
- Technology changes
- Service enhancements
- Security improvements
Updated versions may be published on our website and become effective upon publication unless otherwise specified.
Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to privacy matters shall be subject to the jurisdiction of the competent courts located in Latur, Maharashtra, India.
Nothing in this Privacy Policy limits rights available under applicable law.
19. Contact Information
For privacy-related questions, requests, complaints, or data protection concerns, please contact:
IT SOLUTIONS TECHNOLOGY
SHOP NO-52, MALPANI COMPLEX,
NEAR JADHAV 5D SONOGRAPHY,
BACK SIDE YASHVANTRAO CHAVAN COMPLEX,
ASHOK HOTEL CHOWK, MAIN ROAD LATUR,
Maharashtra – 413512, India
Phone: 8421598866
Email: itsolutions4pc@gmail.com
By using the services of IT SOLUTIONS TECHNOLOGY, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of information as described herein.