IT SOLUTIONS TECHNOLOGY

TERMS & CONDITIONS

Effective Date: June 2026

1. Introduction

Welcome to IT SOLUTIONS TECHNOLOGY (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, applications, software platforms, communication services, WhatsApp Business API solutions, Rich Communication Services (RCS), cloud services, technical support, consulting services, and any related products or services provided by IT SOLUTIONS TECHNOLOGY.

Our registered business details are:

IT SOLUTIONS TECHNOLOGY
SHOP NO-52, MALPANI COMPLEX, NEAR JADHAV 5D SONOGRAPHY, BACK SIDE YASHVANTRAO CHAVAN COMPLEX, ASHOK HOTEL CHOWK, MAIN ROAD LATUR, Maharashtra – 413512, India
Contact: 8421598866
Email: itsolutions4pc@gmail.com

By accessing, registering for, purchasing, or using any services provided by IT SOLUTIONS TECHNOLOGY, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of our services.

2. Definitions

For the purposes of these Terms:

Account means a registered profile created to access our services.

Customer means any individual, business, organization, or entity using our services.

Services means all software, technology solutions, messaging services, technical support, cloud-based solutions, WhatsApp Business API integrations, RCS services, and related offerings provided by IT SOLUTIONS TECHNOLOGY.

User Content means any information, text, images, videos, messages, data, files, or materials submitted through our services.

Meta Platforms refers to Meta Platforms, Inc. and its associated services including WhatsApp Business Platform.

RCS refers to Rich Communication Services provided through authorized telecom operators and communication partners.

Applicable Laws means all relevant Indian laws, regulations, rules, government notifications, and industry standards.

3. Acceptance of Terms

By accessing or using the services of IT SOLUTIONS TECHNOLOGY, you agree to:

  • Comply with these Terms.
  • Comply with all applicable laws and regulations.
  • Follow Meta Business Messaging Policies.
  • Follow WhatsApp Commerce Policies where applicable.
  • Follow telecom and RCS communication guidelines.
  • Accept future modifications to these Terms.

Your continued use of our services constitutes acceptance of any updated version of these Terms.

4. Description of Services

IT SOLUTIONS TECHNOLOGY provides technology and communication-related services including but not limited to:

  • IT consulting services
  • Software development services
  • Cloud-based solutions
  • Website development and maintenance
  • Technical support services
  • WhatsApp Business API integration
  • RCS messaging services
  • Customer communication platforms
  • Digital communication management
  • Business automation services
  • API integrations
  • Enterprise messaging solutions

We reserve the right to modify, suspend, discontinue, upgrade, or replace any service without prior notice where required for business, legal, security, or technical reasons.

5. Eligibility

To use our services, you must:

  • Be at least 18 years of age.
  • Have the legal capacity to enter into a binding agreement.
  • Provide accurate and complete information.
  • Not be prohibited from using communication services under applicable law.

If you are acting on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.

6. Account Registration

Certain services may require account registration.

When registering, you agree to:

  • Provide accurate information.
  • Maintain updated account details.
  • Protect login credentials.
  • Restrict unauthorized access.
  • Notify us immediately of any security breach.

You are solely responsible for activities conducted through your account.

IT SOLUTIONS TECHNOLOGY shall not be liable for losses resulting from unauthorized access caused by your failure to maintain account security.

7. User Responsibilities

Users agree to use our services responsibly and lawfully.

You shall not:

  • Send spam or unsolicited communications.
  • Distribute malware, viruses, or malicious code.
  • Engage in fraudulent activities.
  • Violate intellectual property rights.
  • Harass, threaten, abuse, or defame others.
  • Distribute unlawful, offensive, misleading, or harmful content.
  • Use messaging services without recipient consent.
  • Violate Meta or telecom operator policies.

You are solely responsible for all content transmitted through our services.

8. Payment and Billing Terms

Certain services offered by IT SOLUTIONS TECHNOLOGY may require payment.

By purchasing services, you agree:

  • To pay all applicable fees.
  • To provide valid billing information.
  • To pay taxes, duties, and government levies where applicable.
  • That fees may vary depending on service usage.

Payments once processed may be non-refundable unless specifically stated otherwise in a written agreement.

Failure to make timely payments may result in:

  • Service suspension
  • Service restrictions
  • Account termination
  • Recovery proceedings where legally permitted

We reserve the right to revise pricing at any time with reasonable notice.

9. Subscription Renewal and Termination

Certain services may operate on subscription plans.

Subscriptions may:

  • Renew automatically.
  • Be renewed manually.
  • Be modified or upgraded.

Customers may request cancellation before the renewal date.

IT SOLUTIONS TECHNOLOGY reserves the right to terminate services where:

  • Payment obligations remain unpaid.
  • Fraudulent activities are detected.
  • Legal violations occur.
  • Messaging policy violations occur.
  • Platform providers suspend services.

Termination does not eliminate outstanding payment obligations.

10. Use of WhatsApp Official API and RCS

Customers using WhatsApp Business API and RCS services acknowledge and agree that:

  • WhatsApp services are governed by Meta policies.
  • RCS services are governed by telecom and messaging regulations.
  • Template approvals remain subject to Meta review.
  • Message delivery cannot be guaranteed.
  • Platform rules may change without notice.

Users must obtain lawful consent before sending messages.

Customers shall not use our services for:

  • Spam communications
  • Illegal marketing
  • Adult content
  • Gambling activities
  • Financial fraud
  • Phishing attempts
  • Misleading promotions
  • Prohibited products or services

Violation of Meta, telecom operator, or regulatory requirements may result in immediate suspension.

11. Message Delivery and Compliance Policy

IT SOLUTIONS TECHNOLOGY acts as a technology service provider and messaging facilitator.

Message delivery depends on:

  • Recipient device availability
  • Internet connectivity
  • Telecom operator performance
  • Meta platform availability
  • Third-party infrastructure

Accordingly:

  • Delivery is not guaranteed.
  • Read receipts are not guaranteed.
  • Response rates are not guaranteed.
  • Platform uptime may vary.

Customers are solely responsible for ensuring lawful communication practices and obtaining recipient consent where required.

12. Intellectual Property Rights

All intellectual property associated with IT SOLUTIONS TECHNOLOGY remains our exclusive property.

This includes:

  • Software
  • Source code
  • APIs
  • Documentation
  • Designs
  • Logos
  • Branding
  • Trademarks
  • Databases
  • Website content

Nothing in these Terms grants ownership rights to customers.

Users receive a limited, non-exclusive, revocable license solely for authorized use of our services.

You may not:

  • Copy software
  • Reverse engineer systems
  • Reproduce content
  • Modify proprietary technology
  • Create derivative works without permission

All rights remain reserved.

13. Confidentiality

Both parties may receive confidential information during the course of business.

Confidential information includes:

  • Technical data
  • Customer information
  • Pricing structures
  • Business strategies
  • Software architecture
  • Security information

Each party agrees to:

  • Protect confidential information.
  • Use reasonable safeguards.
  • Limit disclosure to authorized personnel.
  • Not disclose information without consent.

Confidentiality obligations survive termination of services.

14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, IT SOLUTIONS TECHNOLOGY disclaims all warranties including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Reliability
  • Availability

We do not warrant that:

  • Services will be uninterrupted.
  • Services will be error-free.
  • Services will meet every customer requirement.
  • Third-party platforms will remain available.

Customers assume all risks associated with service usage.

15. Limitation of Liability

To the maximum extent permitted under Indian law, IT SOLUTIONS TECHNOLOGY shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Special damages
  • Loss of profits
  • Loss of revenue
  • Loss of goodwill
  • Loss of business opportunities
  • Data loss
  • Communication failures

Our total aggregate liability shall not exceed the amount actually paid by the customer to IT SOLUTIONS TECHNOLOGY during the three (3) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of legal theory.

16. Indemnification

You agree to indemnify, defend, and hold harmless IT SOLUTIONS TECHNOLOGY, its owners, employees, contractors, affiliates, and partners from any claims, damages, liabilities, costs, penalties, or expenses arising from:

  • Violation of these Terms.
  • Violation of law.
  • Unauthorized use of services.
  • User-generated content.
  • Messaging compliance violations.
  • Intellectual property infringement claims.
  • Regulatory investigations caused by customer actions.

This obligation survives termination.

17. Regulatory Compliance

Customers must comply with:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Consumer Protection Act, 2019
  • Telecom Regulatory Authority of India (TRAI) regulations
  • Applicable anti-spam regulations
  • Meta Business Messaging Policies
  • WhatsApp Business Terms
  • RCS messaging standards

Failure to comply may result in suspension or termination.

18. Force Majeure

IT SOLUTIONS TECHNOLOGY shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government restrictions
  • Internet outages
  • Cyberattacks
  • Power failures
  • Telecom disruptions
  • Platform provider outages

Performance obligations shall be suspended for the duration of such events.

19. Suspension of Services

We may suspend services immediately if:

  • Security threats are detected.
  • Legal violations occur.
  • Regulatory requirements require suspension.
  • Platform providers suspend connectivity.
  • Fraudulent activities are identified.

Suspension may occur without prior notice where necessary to protect systems, users, or legal interests.

20. Changes to Terms

IT SOLUTIONS TECHNOLOGY reserves the right to amend these Terms at any time.

Updated versions may be:

  • Published on our website.
  • Communicated electronically.
  • Shared through customer notifications.

Continued use of services after updates constitutes acceptance of revised Terms.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall first be attempted to be resolved amicably.

If resolution cannot be achieved, disputes shall be subject to the exclusive jurisdiction of the competent courts located in Latur, Maharashtra, India.

Nothing herein limits our right to seek injunctive or equitable relief where necessary.

22. Contact Information

For questions regarding these Terms & Conditions, please contact:

IT SOLUTIONS TECHNOLOGY
SHOP NO-52, MALPANI COMPLEX, NEAR JADHAV 5D SONOGRAPHY, BACK SIDE YASHVANTRAO CHAVAN COMPLEX, ASHOK HOTEL CHOWK, MAIN ROAD LATUR, Maharashtra – 413512, India

Phone: 8421598866
Email: itsolutions4pc@gmail.com

By using the services of IT SOLUTIONS TECHNOLOGY, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.